PLACE BRAND BOOKS

This blog post is about the creation of Place Brand Strategy Books and the benefits they can bring.

It was originally published by City Nation Place on 5 May 2015.

If you have never seen one you might well be asking what brand strategy books are, who are they for and where they fit into the place brand process?

The answer is that the core purpose for the creation of place brand books is to ensure consistency of understanding of brand strategy, its implementation, management, marketing and communication.

Typically they are created to brief stakeholders of the place on how to create, enhance and communicate the offer of the place and the desired experience it will provide. Typical content includes:

• The process that was followed to create the agreed brand strategy;
• The central purpose of the strategy;
• The core elements of the brand proposition, brand essence and brand pillars – specific offers and experiences;
• The target market audiences for the proposition.
• The key messages the place wants to communicate to those target market audiences about the offer and experience of the proposition;.
• The action stakeholders can take to communicate the proposition – jointly and individually;
• The actions stakeholders can take to invest in the further development of the proposition;
• The implementation and management of the brand strategy and its renewal over time.

While brand books are principally focused on informing the internal audience of a place they can also act as a brief for external facing creative work on as place and attraction marketing strategies and the preparation of coordinated communications by stakeholders in collaboration and for their own individual strategies and plans.

This is not about guidelines on the use of logos and typefaces

This kind of place brand (strategy) book is very different from design-focused brand guidelines or “Brand Bibles”. The role of Brand Bibles is to guide the use of brand identities/logos for use in marketing campaigns and general awareness raising activities. 

Their audience is people specifying how and where to place logos, the correct use of font types, sizes, colourways and visual expression to ensure consistency across multiple applications.

Inspiration and Insight

When I was involved in setting up Placebrands in 2002/3 and working on the development of a place brand strategy for the Overhoeks area in north Amsterdam for ING Real estate (at the time one of the largest urban development and regeneration projects in the Netherlands) thinking about how best to communicate the emerging place brand strategy for the area, my co-director Simon Anholt introduced me to the concept of brand books and shared with me the brand book created for the Diesel clothing range and it stimulated me to begin to develop my thinking on what might be a place or destination equivalent.

Diesel was one of a number of fashion brands that had the powerful insight into the positive impact that a book that explained their brand strategy could have on their staff, their suppliers and their advisers. I realised that Diesel, like many fashion mavens and retailers, were early promoters of a holistic approach to brand experiences, an insight that led me to believe that places should do the same.

The founder of Diesel, Renzo Rosso, recognised that for a consistent brand experience, everything the brand does needs to fit together and to be “On-Brand”, in other words to be in line with the agreed brand proposition; all touch points (places where people interact with it) of the brand have to be aligned; all point of sale materials, the music and smell in the shops needs to be consistent, complementary and add up (and be building blocks) to provide the planned brand experience. To capture and communicate his brand Rosso created the Diesel brand book.

Picture courtesy of Diesel

The role of the brand book is to ensure that everyone working for the company understands the brand strategy in all of its manifestations, how the brand is experienced, how it is marketed, how its products are created, how it is explained, its values and how they are exemplified.

So, who is the Audience for Place Brand Strategy Books?

While place brand strategy books are principally focused on the internal audience of a place – the staff of the stakeholders who put the strategy together – local authorities, further and higher education institutions, special regeneration or development partnerships, they can also be very useful to place marketing and place management partnerships, chambers of commerce, and those who wish to promote the specific  offers and experience of the brand proposition – e.g. museum operators, sports venues, event organisers, retail centre operators, property developers and agencies set up to attract inward investment.

They can inform place marketing strategies and communication action plans created by stakeholders in combination or their own individual strategies and plans.

And, if the brand strategy has progressed to the point of having a detailed plan for the implementation and delivery of the brand proposition – what I term as an “Experience Masterplan”, the brand book can also incorporate information on this and how it is being implemented.

Place Brand Books – Explaining Strategy - Development, Management, Marketing and Delivery

My take on the development of place and destination brand strategy is that it’s about gaining clarity on the offer and experience of places that local stakeholders want to promote, improve on, develop and add to over time; the planning, implementation, marketing and management of that offer and set of experiences.

In my practice in this field I increasingly emphasise the importance of consulting with local stakeholders on their views of their place in its current state, the importance of involving them in the development and planned implementation of the agreed brand strategy, and the importance of offering them opportunities to invest in its realisation.

And I record the development of the strategy over time in order to be able to tell the story of its creation to others who may not have been able to get involved with its development for one reason or another but who may nonetheless wish to support it, promote it and invest in its realisation.

And my favoured “vehicle of choice” for doing so is a place brand book.

Let’s look at a couple of recent examples of place brand books that have been created for place brand strategies that I have had a hand in creating – for the City of Mississauga in Ontario in Canada and the Cork city region in south west Ireland.

Mississauga

Downtown Mississauga with “The Marylin’s” twin towers development at its heart.

Picture courtesy of www3.hilton.com

In 2013 brand strategies were created for the city of Mississauga and its downtown area by a team led by Trajectory Inc. of Toronto.

 www.trajectoryco.com. 

Background information on how these strategies were created can be found at http://www.mississaugabrand.ca/

In summary the brand strategy for the city and its downtown was created with significant input from local stakeholders including officials of the city, representatives of employers, further and higher education institutions and a wide range of local community groups and organisations. 

Why does this matter? Because it demonstrates authenticity which is key to creating a sustainable strategy. People need to see visible proof this is not a “faux” idea but something they co-created as a community.

The brand building process consisted of:

•        An audit of existing print and digital city marketing and communication tools and a synopsis of previous studies and reports.
•        A review of the many attributes and brand assets the City had to support its image.
•        An analysis of relevant city branding case studies and best practices, including a global review of 16 comparable cities and downtowns and interviews with international experts.
•        23 one-on-one interviews with key community stakeholders to explore Mississauga’s current brand and reputation providing important insights into the strategic direction of the City.
•        A 15-minute online survey, completed by 500 Mississauga residents and 100 small businesses to gain a better understanding of their thoughts and opinions of Mississauga.
•        A series of four brand workshops with a Brand Advisory Panel (each one consisting of between 80 and 100 participants)  to better understand Mississauga’s current reputation, in terms of both its positive attributes and what Mississauga must improve in the future in order to continue to be successful.

Taken together, this process resulted in a thorough fact and research based approach that was the foundation of the overall brand exploration and development process of this project.

At the conclusion of the brand-building process a brand book, “Shaping Our Brand Story”, was created that covers the factors that shaped the brand story that the city wants to tell its target audiences (internal and external), the core ingredients of the city’s brand offer to those audiences and the characteristics of the brand offer and experience. These audiences included staff of the city council, employers, major developers, operators of retail malls, further and higher education institutions, transport systems operators.

It has been strongly supported by the city and is being used as a strategic guide for a city-created communications strategy and is the foundation for a three-year marketing plan.

In parallel with this work the City Council’s Communications Team developed a new logo to represent the brand proposition, illustrated below.

The new Mississauga Brand Logo Courtesy of City of Mississagu This logo has been used to illustrate the central ingredients, brand pillars and areas covered by the new brand proposition as illustrated below. Image courtesy of the City of Mississauga

The brand strategy development is supported by a special microsite and video. A copy of the brand book can be downloaded here http://www.mississaugabrand.ca/assets/mississauga_brandbook.pdf 

This book has been downloaded by thousands of people and is providing a consistent story for locals and potential migrants and investors on the city’s brand proposition and agreed plans for its improvement and development over the years ahead.

This is an example of a brand book that has migrated from having an internal focus to becoming a valued city marketing and promotion resource.

Cork City Region

In 2013/14 a group of public stakeholders including the Cork Chamber of Commerce, the Port of Cork, Cork Airport, University College Cork, Cork Institute of Technology, Fáilte Ireland (the Irish tourism development body), Cork City Council and Cork County Council, came together to form the Cork Strategic Marketing Group with the shared objective of improving the message on the offer of the region to generate economic development and inward investment.

The Group hired a team led by Colliers International from Dublin to undertake an audit of the current marketing and messaging from the region, to assess what local stakeholders thought about its current offer and their ideas for its improvement, to develop, test and refine a compelling and coherent brand strategy for the region and create a brand book to brief local stakeholders and key intermediaries on the brand proposition that is now the basis for future marketing and messaging.

                            Extract pages from the Cork Brand Book

A copy of the brand book can be downloaded at www.corkbrand.ie

This brand book summarises why the brand strategy and the story of how it was created, the Cork brand promise and the four central pillars of the brand offer.

The brand strategy was developed through an 8 stage process:

•         An audit of current marketing and messaging about the current offer of the region to assess the extent of its accuracy, the extent of coordination of messaging and the impact of the messaging.
•        Meetings with sub regional interest groups and sector groups to identify their views on the current offer of the region and the impact of the messaging.
•        An online survey using social media channels (Facebook, Twitter and LinkedIn) to gauge individual’s views on the offer, marketing and messaging of the region.
•       The development of a draft brand strategy for the region and its testing through a specially designed web site which hosted a “Descriptor” of the draft brand and a questionnaire for people and organisations to respond to from Cork, Ireland and around the world.
•        Meetings with key groups of stakeholders to assess their opinion of the draft brand strategy.
•        The refinement and finalisation of the brand strategy in the light of feedback from the consultation process.
•        The development of a brand book describing the process of creating the brand strategy, its essence and its four core brand pillars as the agreed basis for marketing and messaging the brand proposition to target market audiences.
•        Detailed briefings for the staff of key stakeholders on the development of the brand, the content of the brand book and how to make effective use of it.

The Cork Brand Book sets out:

•       The reasons why the brand strategy was developed – principally to help better-position Cork and Ireland for future economic success and support and drive the economic development of the region.
•       The essence of the brand proposition – “A menu for your success”.
•       The offer and experience that Cork wants to be known for, the four core pillars of its brand proposition:

           - The economic offer
         - The quality of life offer
         - The education offer
         - The visitor offer
         - Guidance on using the book.

This is the first edition of the brand book and it is expected that it will go through many iterations over the future as the brand proposition is strengthened and developed through action and investment by local and international investors. It will tell an emerging and ever more compelling story over time.

The Benefits of Brand Books

Developing a place brand strategy is a powerful process that brings all of the stakeholders together to create a compelling and engaging story for the place. And, the story of any place is not static and it is vital that it is constantly revisited and revised. A good vehicle for doing so is the place brand book.

In essence place brand books ensure that multiple stakeholders of places “sing from the same hymn sheet” and are consistently “on-brand” in promoting their agreed brand proposition and messages about it to target market audiences, work to an agreed shared plan to implement their strategy and jointly develop and build their brand proposition over time.

A powerful benefit is that it helps the place speak more coherently and thus have more conversations and do more deal

Place brand books can inform the development and content of marketing collateral including:

1.         The organisation of new brand management and marketing organisations;
2.         The design of promotional websites  for the overall offer of a city and for specific areas such as those undergoing regeneration;
3.         The design of inward investment prospectuses in support of regeneration initiatives;
4.         The design of marketing collateral for programmes of activities and events in “open source code”;

They can also inform:

1.          How the place welcomes and treats people;
2.          What the media thinks and says about the place;

To remain relevant brand books must be updated on a regular basis to capture additions to the offer and experience of the place improvements to the existing range of offers.

They also need to be updated to reflect the messages that the place communicates to its target market audiences as their tastes change and as new audiences emerge.

And, while it is clearly possible to design a classy looking brand book in a traditional print format, the need for them to remain “live” indicates that the most effective way of keeping them so is in a digital format.

Malcolm Allan wishes to thank Jeannette Hanna, Roger Hobkinson, Greg Canty and Michael Donohue for their advice and comments on earlier drafts of this blog post.